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Rackspace had the most reliable hosting company site in May 2022, climbing up ten places on the leaderboard this month. Rackspace provides a variety of cloud, data, and security services, with data centres across the globe including in cities such as London, Sydney, Chicago, and Shanghai.

Krystal came in second, whilst New York Internet (NYI) secured third place, resulting in both companies moving up one spot compared to April 2022. UK-based Krystal offers a range of hosting solutions including dedicated servers, managed and application hosting, and Cloud VPS. NYI provides hybrid IT solutions ranging from cloud solutions to colocation services.

In May, eight out of the top ten hosting company sites were using Linux, with NYI using FreeBSD and Aruba using an unidentified OS. Additionally, the top five hosting company sites, which included Hyve Managed Hosting and ServerStack, responded to all requests made by Netcraft.

Netcraft measures and makes available the response times of around fifteen leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer’s point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.