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In August 2022, Rackspace had the most reliable hosting company site, securing first place on the leaderboard. Rackspace offers a range of cloud hosting solutions and has data centres across the globe including in Frankfurt, New York, and Hong Kong.

Second and third place were occupied by New York Internet (NYI) and Bigstep respectively, resulting in the top three companies all moving up one spot compared to July 2022. NYI offers hybrid IT solutions and Bigstep provides ‘bare metal’ cloud hosting.

The top six companies, which in August included ServerStack, Flexential, and Pair Networks, responded to all of Netcraft’s requests. Linux remained the most popular operating system and was used by nine out of the top ten hosting companies, with NYI using FreeBSD.

Netcraft measures and makes available the response times of around fifteen leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.

From a customer’s point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.

Information on the measurement process and current measurements is available.