Zuyderland has continued its partnership with Zivver to provide the safe transfer of sensitive data.

The decision follows a successful pilot, which demonstrated the power of Zivver’s AI powered engine, designed to support users to avoid the leading causes of data leaks.

Six years after the initial implementation of Zivver for Secure Mailing, Zuyderland recognised the need to further improve and modernise the security of digital communications.

A step forward

“The implementation of Zivver’s AI-driven decision support is an important step forward in our commitment to both the privacy of our patients and the efficiency of our employees,” said Frank Halder, ICMT Infrastructure Manager at Zuyderland.

“This technology allows us to refine our communications practices and adhere to the highest standards of digital security.”

The organisation aimed to find a solution that not only ensures the security of sensitive information, but also minimises the risk of human error – the leading cause of data breaches.

After evaluating and piloting other solutions, Zivver’s AI-driven decision support offered Zuyderland the most practical solution.

During the pilot period, there was a 1,500% increase in the number of securely sent emails, with 79% of users following Zivver’s advice and approximately 50 data leaks due to human error prevented (wrong recipient or incorrect use of AAN/CC).

The secure email messages are easy to open for the intended recipients, the company reports.

Patients and other non-care providers do not have to create accounts or remember passwords.

Healthcare providers in facilities that meet NTA7516 standards receive the messages as securely delivered, but immediately accessible messages.

Disruptions to work processes are therefore minimal for both senders and recipients.

Partnership providing great results

“We are very pleased that Zuyderland has been so careful in determining requirements and carrying out the pilot,” said Rick Goud, CIO at Zivver.

“Unfortunately, we see too often that organisations opt for the cheapest solution or a solution that is expected to have the lowest management burden.

“These organisations usually do not have a clear idea of ​​what problem they are solving.

“This pilot shows that safety and user-friendliness can go well together.

“The results speak for themselves and the high satisfaction among users was certainly a great outcome.”

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