Neil Simons, National Sales Manager at Boon Edam discusses the art of balancing security and user experience in mixed-use buildings.

In today’s fast-paced world, the security of mixed-use buildings—a complex amalgamation of residential, commercial, and sometimes industrial spaces—requires a sophisticated approach that balances stringent security measures with a seamless user experience.

As we integrate advanced access control systems with physical security entrances, such as security turnstiles, high-security revolving doors, and mantrap portals, the challenge lies in maintaining robust security without compromising the ease and speed of access that tenants and visitors expect. 

The significance of user experience 

User experience in security settings is paramount, especially in mixed-use buildings that cater to a diverse range of occupants and visitors.

Effective security systems must be intuitive and hassle-free to encourage compliance and ensure all individuals feel welcome rather than burdened by security protocols.

A positive interaction with security processes can significantly enhance overall satisfaction and perception of safety. 

Advancements in tech  

Recent technological innovations have greatly contributed to the capability of security systems to offer both safety and convenience.

For instance, touchless entry systems and mobile-based credentials allow individuals to pass through security checks without physical contact or long waits, leveraging technology such as RFID, NFC, and Bluetooth.

Furthermore, automated identity verification systems that use biometric data can significantly speed up the entry process while ensuring a high level of security accuracy. 

A success story 

In November last year, British Land became the first UK landlord to introduce a digital employee badge when it was launched at Broadgate’s 100 Liverpool Street. In partnership with SwiftConnect, HID and Equiem, the innovative new feature was integrated into Boon Edam’s security turnstiles, enabling occupants to seamlessly and securely access the building using their iPhone or Apple Watch.  

But what are the benefits of switching to mobile IDs? 

• Reduced waste 

• Higher building efficiency 

• Strengthened security 

• Lower energy consumption 

This example not only highlights the technological advancement in access control systems but also  the practical benefits of integrating such innovations into everyday business operations, enhancing both security and user experience. 

Integration of security systems 

The design and placement of security entrances can also impact user experience. In mixed-use environments, security points that are aesthetically pleasing and blend with the building’s architecture are less likely to intimidate or overwhelm users.

For instance, security turnstiles that feature a sleek, modern design can enhance the visual appeal of the property while providing necessary security checks.

It’s crucial that these elements are seen as part of the building’s welcoming committee, rather than as barriers. 

The evolution of security personnel 

With the adoption of advanced technologies, the role of security personnel is evolving from strict enforcement to engaging customer service and oversight.

This shift not only enhances the user experience but also allows security staff to focus on more critical security concerns, using technology as a tool to aid their duties rather than replace their roles. 

Addressing the challenges 

Despite the benefits, integrating advanced security systems with user-friendly features is not devoid of challenges.

Privacy concerns are paramount, as the use of biometric data and surveillance can raise questions about data security and personal privacy.

To address these, developers and property managers must ensure transparency in how data is collected, used, and stored.

Additionally, the initial cost and complexity of installing modern security systems can be daunting.

Strategic planning and phased implementation can help manage these issues effectively by spreading out expenses and allowing time for user adaptation. 

Continuous improvement 

To successfully balance security and convenience, continuous monitoring and adaptation are essential.

Regular feedback from users can provide valuable insights into the efficacy and reception of security measures.

For example, periodic surveys and focus groups can help understand tenant concerns and preferences, leading to adjustments that enhance both security effectiveness and user satisfaction. 

Looking forward 

As we look to the future, the integration of AI and machine learning in security systems promises even greater advancements in this delicate balance.

These technologies can predict and react to security challenges in real-time, offering dynamic solutions to the ever-evolving demands of mixed-use building security. 

Conclusion 

Balancing security and convenience in mixed-use buildings is not just about implementing the right technology—it’s about creating an environment where security measures support an efficient, positive user experience.  

This article was originally published in the July Edition of Security Journal UK. To read your FREE digital edition, click here.