Kings Secure Technologies has streamlined operational efficiency and business processes with Zoho CRM, saving 250 hours a year on operational tasks as the company pushes for £100 million in turnover.

The company operates in over 20 countries, serving a high-profile B2B client portfolio.

It specialises in advanced security and fire solutions such as intruder detection, access control, fire detection and CCTV.

Continuing the journey

“It’s inspiring to see the transformation at Kings Secure Technologies through the introduction of Zoho tools,” said Sachin Agrawal, Managing Director of Zoho UK.

“We know how important it is to be able to provide technology that seamlessly integrates with pre-existing systems and works harmoniously to boost business performance.

“We look forward to continuing the journey with Kings Secure Technologies as it continues to grow and scale to reach its lofty ambitions.”

Kings Secure Technologies’ expansion strategy has been partly through acquisition, which led to disconnected systems and fragmented data across the business.

Disparate platforms and technologies made it complex to manage and impossible to view real-time company data.

Kings Secure Technologies evaluated several providers and selected Zoho CRM for its user-friendliness and value for money.

It was also able to deliver against the company’s goal of unifying data and presenting it in an easily digestible reporting format, critical to the CEO as well as to the sales and marketing departments.

More complex reporting needs saw the company also introduce Zoho Analytics.

Boosting productivity and profitability

“Zoho CRM has not just met our expectations; it has integrated into our core operations, boosting productivity and profitability,” said Jo Goulden, Head of Marketing at Kings Secure Technologies.

“It smoothly integrates with our other systems, making it easy to bring in data from multiple sources to see an overall, accurate view of the business.

“Our CEO can now make informed business decisions swiftly, critical for our growth plans.”

“I was concerned about getting colleagues fixed on their own multiple favourite systems to switch, but we saw enthusiastic adoption.

“Even other departments now ask me for access to develop their own similar reports.

“It has been so successful that we have already been able to significantly scale up adoption across the business and will continue to do so.

“We’ve grown rapidly, and Zoho has grown with us. If you’ve not tried Zoho already, I would give it a go.”

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