The recent Microsoft IT outage, caused by a software update from third-party cybersecurity company CrowdStrike, has had widespread impacts, affecting services globally. Although this outage was not due to a cyberattack, it has created an opportunity for scammers to exploit the resulting confusion. Make sure you know how to protect yourself from these scammers following on from the Crowdstrike X Microsoft outage.

As the disruption continues, here are some essential steps to protect yourself from scams:

Be Alert

The first step in protecting yourself is awareness. Phishing scams have surged, with scammers using the outage as a pretext to trick unsuspecting users. Be particularly wary of any zip files or software claiming to address the outage, especially those from unknown sources. Never share personal information with unverified contacts.

The UK’s National Cyber Security Centre offers comprehensive guidance to help organisations and individuals protect against phishing. This includes implementing anti-spoofing controls and educating employees on recognising phishing attempts.

Go Straight to Official Websites

Scammers often impersonate reputable companies, including CrowdStrike, to deceive people into providing sensitive information. If you receive a suspicious message, contact the company directly through their official website or help desk, rather than responding to unsolicited texts or emails.

CrowdStrike has set up a “Remediation and Guidance Hub” on their blog for those affected, and Microsoft offers support on their official page. Always use these verified resources.

Don’t Rush

Scammers create a sense of urgency to pressure victims into making quick decisions. Take your time to verify any requests for personal or financial information. Slow down and ensure that you are not giving out sensitive details over text or email, especially to unknown sources.

Report the Scam

Reporting scams helps authorities track and combat fraudulent activities. In the UK, you can report scams by emailing report@phishing.gov.uk.

Check in with Vulnerable Friends and Family Members

Older adults are often targeted by scammers. Check in with older friends and family members to ensure they are aware of the scams related to the outage and provide them with the necessary tools to stay safe.

By staying vigilant and following these guidelines, you can protect yourself and others from falling victim to scams during this period of disruption.

If you need more detailed guidance or support, don’t hesitate to contact us at the South West Cyber Resilience Centre. We’re here to help you stay secure in our digital world.