Lee Alm, Head of Technical at Oprema tells SJUK about his role at the company, alignment of core values and goals for 2025.

Can you tell me about your role at Oprema?   

As the Head of Technical at Oprema, I manage a diverse set of responsibilities.

I lead the technical, product and RMA teams, ensuring our products and services maintain the highest standards of quality and reliability.  

My role requires staying abreast of the latest technological advancements to keep the company at the cutting edge of security.

I also handle complex troubleshooting and provide expert support to both my team and our customers, ensuring challenges are resolved smoothly.  

Beyond my technical duties, I play a role in strategic planning as a member of the Senior Leadership Team.

This involves aligning our technical strategies with the company’s overall goals, driving growth and fostering a collaborative environment.

My position is dynamic, combining technical expertise with leadership to steer the company’s vision and ensure customer satisfaction.  

What services does Oprema offer?    

Oprema offers a comprehensive range of services across the four key pillars of the fire and security sector: CCTV, Intruder Alarms, Access Control and Fire Safety Systems.

As a leading distributor, we go beyond merely supplying products; we provide tailored solutions to meet our customers’ unique needs.  

Our services include dedicated account management, ensuring personalised service and seamless communication throughout the customer journey.

We also offer technical support, providing engineers and installers with expert advice and troubleshooting to ensure smooth operation and integration of their systems.

Additionally, we provide in-house product training at Oprema HQ, helping customers and their teams fully understand the equipment they purchase.  

At Oprema, we pride ourselves on delivering bespoke, end-to-end solutions tailored to specific requirements.

By focusing on customer service and the latest technology, we ensure the highest standards of reliability, functionality and satisfaction in the fire and security industry.  

Which of Oprema’s core values best represents you and why?  

The core value, ‘Know Your Stuff’ resonates with me as it embodies my commitment to staying updated with the latest in technologies and sharing that knowledge with others.

By thoroughly understanding our products, I can confidently address customer inquiries, troubleshoot complex issues and provide effective solutions. 

This value highlights my dedication to continuous learning, ensuring I remain informed about the latest updates to deliver high-quality support.

It also empowers me to guide my team effectively and contribute to Oprema’s reputation for providing exceptional service.  

What are the company’s goals for 2025? 

Our goals include being able to adapt to our customers’ needs as we believe that exceptional customer service is the cornerstone of our success.

We are dedicated to not only meeting but exceeding our customers’ expectations.  

To achieve this, we place a strong emphasis on continuous training and development for our team.

To enable us to achieve this we are seeking our new home in 2025 reinforcing our dedication to the best possible customer experience.  

This article was originally published in the December Edition of Security Journal UK. To read your FREE digital edition, click here.