West Brom Building Society has recently announced a partnership with Deloitte and 10x Banking to accelerate its digital transformation through a platform that will deliver enhanced capabilities to benefit from ongoing advances in customer-focused technologies.

The transformation programme is said to ensure that West Brom Building Society continues to meet the evolving needs of its customers, around choice, flexibility and the ability to access services in the way that suits them best.

“Expectations grow and technology evolves”

Jonathan Westhoff, Chief Executive Officer, West Brom Building Society said: “We chose to work with Deloitte and 10x because they understand what matters to us as a mutual – our customers.

“Working on this together is an exciting step forward in building the digital service and technology we want for the future.

“It’s based on the simple premise of helping our customers in the way that suits them best.

“As expectations grow and technology evolves, we want to make sure we’re right there with them, responsive and ready for what’s next in their financial lives – whether that’s buying their home or growing their savings for a more secure future.”

West Brom Building Society ensures customer satisfaction

The adoption of Converge by Deloitte, fully integrated to 10x Banking’s platform, is said to enable West Brom to unify its systems on a cloud-native architecture designed for mutuals.

It will enable rapid product launches and allow customers to transact as they prefer – without incurring outsized complexity, cost and risk.

Converge by Deloitte is a modern composable accelerator designed to help banks and building societies deliver new digital capabilities at pace.

The relationship between West Brom, Deloitte and 10x Banking encompasses a multi-phase transformation strategy, enhancing West Brom’s digital savings products, migrating existing accounts to Converge and the 10x platform.

Modernising the digital sector

Jonathan Gray, UK Head of Banking Technology and Transformation, Deloitte said: “Building societies play a prominent role in the UK savings and mortgage sector, combining financial stewardship with social purpose.

“We’re proud to be working with West Brom Building Society and 10x Banking to facilitate the modernisation of the society’s digital capability and core systems, so that they can continue to deliver value for their 400,000+ members.”

Futureproofing operations

Antony Jenkins, Founder and CEO, 10x Banking, said: “The West Brom’s transformation is a milestone for the sector.

“Our meta core platform lets mutuals futureproof their operations while staying true to their purpose.

“As we approach the sector’s 250th anniversary, this partnership exemplifies how – with the right cloud-native core technology in place – heritage, social purpose and innovation can coexist and deliver world-class financial solutions.”