I'm so happy to finally be getting those HIBP demos out! The first couple are simple, but as I say in this week's vid, it's the simple questions we're still dealing with. As if to taunt me (or prove my point), we got this ticket just a couple of hours ago:
I’m looking at 10-12k api calls per year. Do you have a custom package that will fit this range?
Now, let's see what happens if you drop that exact text into the chatbot on support.haveibeenpwned.com:
There's literally a dedicated KB article about this! In fact, I wrote it only yesterday, yet here we are. Which perhaps says that putting the exact answers people need out there won't actually save us from support queries like this anyway... 🤔
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