Genetec has announced the addition of cloud-native audio communications capabilities to Security Center SaaS.

Genetec has reported that it is now bringing real-time voice capabilities to the same intuitive cloud-based interface that already unifies video, access control and intrusion monitoring.

Whether handling day-to-day operations or coordinating an emergency response, security teams in sectors such as education, retail and healthcare, end-users can now reportedly use real-time audio, access control and video to make faster, more informed decisions.

The company has articulated that with communications built directly into Security Center SaaS, operators interact with individuals at entry points, verify identities with live video and take immediate action without having to switch tools or interfaces.

“A single cloud-native platform”

Christian Morin, Vice President of Product Engineering, Genetec said: “Our goal is to give customers the same freedom with audio that they already expect from video and access control.

“Organisations can choose the intercom devices that best fit their needs and manage them through a single cloud-native platform without being tied into a vendor’s proprietary ecosystem.”

Intercom systems

Communications for Security Center SaaS can reportedly support anything from a few intercoms to thousands across large enterprises.

Because it is cloud-native and built on an open architecture, organisations are said to be able to start small, test deployments with minimal investment and expand quickly using the intercom devices that best suit their needs.

Aiding operator response times

Fredrik Nilsson, VP Americas, Axis Communications commented: “The native integration of Axis intercoms into Security Center SaaS built with Axis Cloud Connect means customers get enterprise-grade communications without the complexity of standalone systems.

“Security teams can manage Axis intercoms directly in the same platform they use for video surveillance, access control, event-to-action automation, forensic search, data analysis and more.

“This improves situational awareness and helps operators respond to incidents more effectively.”

Privacy features

Strong cybersecurity and privacy features are built into the design of Security Center SaaS.

The company has reported that like video and access control, audio data is handled as confidential information and secured with encrypted communications to safeguard data in transit.

Audit trails are said to provide accountability during investigations and automated software updates with regular security patches keep the system current against emerging threats.