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A little wind noise, a little connectivity flakiness, and a little lip-sync issues from YouTube, but look at that view! 🤩 Back to business, it's the Brinks Home FAQ I found most interesting this week. I mean, how do you write your own FAQ then fail to actually answer most of the questions?! Being conscious that they're the target of criminal extortion and are genuinely the victims here, I still struggle to grasp how simple incident response questions can be so lawyer-speaked as to remove all sensible meaning from the responses. But this is how these things tend to play out these days (speaking generically, yet to be seen fully for Brinks): hacker gets data by just calling up and asking for it (vishing -> OAuth), hacker demands money, hacker gets no money so dumps the data, company gets a gazillion class actions overnight and lawyers up to the hilt, customers get notified "where legally required" (which it usually isn't) 🤷‍♂️