RISCO has recruited its latest apprentice, this time from elsewhere in the electronics sector.

Conor Doyle, 23, joins the manufacturer and distributor of cloud-based security solutions for UK and Ireland as a technical support apprentice, bringing with him a diverse range of relevant experience.

While living in Australia, he paired a sales and marketing role with that of electronics repair technician, having previously established his own server group with a friend and built PCs in his spare time.

Doyle’s apprenticeship is being delivered in association with leading provider, Skills for Security, and will result in a customer service practitioner level 2 certificate. Intensive instruction on products including RISCO’s wired, wireless and Bus-enabled commercial and residential solutions – including the new integrated alarm and smart automation RisControl solution – will be followed by a role in the company’s expanding technical and installer training department, where he will handle some of the 23,000 calls received annually by the company, providing professional security installers with first-line technical support.

Led by a technical and training manager and product support specialist, the department also includes a sales engineer, technical support and training engineers and a second apprentice. In addition to providing UK-based telephone advice, the team offers installers free, bespoke, face-to-face technical tuition at their own premises, RISCO’s UK headquarters in Greater Manchester and branches of ADI Global Distribution; it also runs regular webinars.

RISCO’s UK and Ireland managing director, Mark Taylor said: “We launched our apprenticeship programme in 2022 and were quickly impressed by the contribution that our school leaver apprentice made to our installer support service.

“This year, we have recruited a young man who has already gained valuable experience outside the security sector and look forward to nurturing his interest and proven talent in a role that will see him providing informed, rapid telephone support for installers delivering projects ranging from residential to large, multi-site commercial and industrial contracts, including Grade 3 installations.

“We are excited to see him flourish and build a long-term engineering career in security, helping to safeguard the future of this vital – and tremendously rewarding – industry.”

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