Pimloc has announced a major upgrade to its Secure Redact platform, introducing advanced Named Entity Recognition (NER) capabilities for automated audio redaction.

The enhancement

The company states that this enhancement allows organisations to quickly and accurately detect and redact sensitive information such as names, locations, dates and other personally identifiable information from audio recordings, strengthening regulatory compliance and consumer trust.

“A game-changer for industries”

Simon Randall, CEO, Pimloc commented: “Audio redaction has long been a time-consuming challenge, but Secure Redact is now making it as seamless and effective as video redaction.

“With privacy regulations tightening and consumer expectations for data security rising, organisations need scalable solutions that don’t disrupt their operations.”

Randall continued: “This enhancement is a game-changer for industries handling large volumes of sensitive audio data, from recorded insurance claims to law enforcement body cam footage and beyond.”

NER capability

The company notes that the Secure Redact’s new NER capability makes audio redaction faster and more precise by automatically surfacing key entities and allowing users to filter by category, review detected terms and redact all instances instantly.

This advancement is valuable in industries where audio redaction has historically been a manual and time-consuming process.

NER capability uses

Pimloc lists how the NER capability for Secure Redact can be used in different sectors such as:

• In insurance – Secure Redact can redact customer details in recorded claims and call center interactions
• For law enforcement and public safety agencies – it can ensure compliance in police body cam footage and emergency call recordings
• In healthcare – it can safeguard patient confidentiality in medical recordings and telehealth consultations

“Streamlines the process”

Randall later added: “Organisations are handling more sensitive audio and video data than ever and ensuring privacy compliance can be overwhelming.

“Our goal with Secure Redact is to provide an all-in-one solution for PII redaction, making it easy to automatically detect and remove sensitive information across both video and audio.

“This latest enhancement streamlines the process, helping organisations reduce risk and stay compliant – without adding complexity to their workflows,” he concluded.