Video Management Server Company (VMS Co.) has revealed its new TakeOver warranty service for OEM Manufacturer servers that are out of warranty.

Servers

Servers typically have a three or five-year, Next Business Day (NBD) warranty.

If an issue arises, customers handle the repair process using the server’s service tag or reference number.

The company states that the TakeOver service replaces expired warranties with a responsive, Field Engineer-driven service, offering two to five additional years of warranty with more comprehensive levels of support.

“A seamless transition”

Nick Bowden, Director, VMS Co. explained: “VMS Co. will audit the OEM server build using its service tag or reference information and propose a monthly cost and duration for the TakeOver.

“By tracking the longevity and reliability of key server components, VMS Co. can predict parts likely to fail, such as processors.

“From this it can manage pre-emptive repairs or full server replacements at end-of-life, ensuring maximum server up-time for customers.”

Bowden continued: “At End-of-Life, VMS Co. will propose replacing the server with an equivalent one for purchase and offer its MOSS (Managed On Site Server) monthly maintenance subscription option.

“With MOSS, VMS Co., owns, manages, maintains and warranties servers on-site, for customer convenience, like to a local Cloud service.

“MOSS keeps costs in the Operating Expenditure budget of a business and offers many, carbon offset incentives.

“Regardless of the chosen option, ensuring server uptime is a top priority for VMS Co.

“We strive to manage a seamless transition to the replacement server with minimal disruption,” he concluded.